1. Scope
This Privacy Policy applies to personal information processed through our website, online forms, customer-service channels, service and installation activities, and SMS communications. It does not apply to third-party websites, products, or services that maintain their own privacy policies.
2. Information We Collect
Information you provide
We may collect information that you voluntarily provide when you request information, submit a service request, schedule an appointment, purchase or receive services, contact support, or opt in to communications.
- Identity and contact information, such as your name, email address, telephone or mobile number, postal address, and company name.
- Service-request information, such as the services requested, property or project details, preferred appointment times, installation or support needs, and related notes.
- Communications, including emails, form submissions, support requests, SMS messages, feedback, and records of your interactions with us.
- SMS consent and preference records, including the date, time, source, and wording of your opt-in, as well as HELP, STOP, and other preference requests.
Information collected automatically
When you use our website, we and service providers acting on our behalf may automatically collect technical and usage information, such as your IP address, device and browser type, operating system, referring pages, pages viewed, approximate location derived from IP address, and interaction dates and times. We may use cookies and similar technologies for website functionality, security, analytics, and performance.
Information from other sources
We may receive information from service providers, business partners, referral sources, publicly available sources, or other people involved in your project, where permitted by law. We use that information for the purposes described in this Policy.
3. How We Use Personal Information
We may use personal information to:
- Respond to inquiries and provide quotes, consultations, installations, maintenance, and support.
- Create, schedule, manage, and complete service requests and appointments.
- Send service-related notices, appointment reminders, status updates, support responses, and other communications you request or consent to receive.
- Maintain customer records, document consent, honor communication preferences, and process opt-out requests.
- Operate, secure, troubleshoot, analyze, and improve our website, systems, customer experience, and services.
- Prevent fraud, misuse, security incidents, and other harmful or unlawful activity.
- Comply with law, enforce our agreements, and protect our rights, customers, personnel, and property.
4. SMS and Mobile Information
If you opt in, SnowBeltTech may send automated SMS messages concerning service requests, appointment scheduling, installation or service status, and customer support. Message frequency varies, up to 5 messages per month. Message and data rates may apply. Consent to receive SMS messages is optional and is not a condition of purchase.
You may reply STOP at any time to unsubscribe. After you send STOP, we may send a one-time confirmation message. You may reply HELP for assistance or email hello@snowbelttech.com. For complete program terms, see our SMS Terms and Conditions at https://snowbelttech.com/sms-terms/.
No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third party for its own marketing or promotional use. We disclose mobile information only to providers that help operate the program or support customers; carriers and platform providers that transmit messages; or as law requires. Mobile opt-in information is excluded from the other sharing categories in this Policy.
5. How We Disclose Information
We do not sell personal information. Subject to the stricter limitations for mobile information in Section 4, we may disclose personal information in the following circumstances:
- Service providers. Vendors that perform hosting, website operations, analytics, communications, customer support, scheduling, data storage, security, or other services for us, subject to appropriate use restrictions.
- Business operations. Professional advisers, insurers, auditors, and financial institutions where reasonably necessary for legitimate business operations.
- Legal and safety purposes. Government authorities, courts, regulators, or other parties when required by law or when reasonably necessary to protect rights, safety, security, or prevent fraud and abuse.
- Business transactions. A prospective or actual buyer, investor, successor, or other party involved in a merger, financing, reorganization, sale, or transfer of all or part of our business, subject to applicable confidentiality and legal requirements.
- At your direction. Other parties when you ask us to disclose information or provide consent for a specific disclosure.
6. Cookies and Similar Technologies
We may use essential cookies to operate and secure the website and, where enabled, analytics cookies to understand website use and improve performance. You can control many cookies through your browser settings. Blocking certain cookies may affect website functionality. Where applicable law requires consent for non-essential cookies, we will request it.
7. Data Retention
We retain personal information for as long as reasonably necessary to provide services, manage our relationship with you, maintain business and consent records, resolve disputes, enforce agreements, and comply with legal, tax, accounting, and regulatory obligations. Retention periods vary based on the type of information, the purpose for which it was collected, and applicable requirements. We may retain opt-out records as needed to ensure that your preferences continue to be honored.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Your Choices and Privacy Rights
You may update information you provided, request access to or correction or deletion of personal information, or object to or restrict certain processing by contacting us. Depending on where you live and applicable law, you may have additional rights, including the right to receive a portable copy of certain information, withdraw consent, or appeal a decision about a privacy request. We may verify your identity before completing a request and may retain information where permitted or required by law.
You may opt out of SMS messages by replying STOP. You may unsubscribe from marketing emails using the link in the message or by contacting us. Withdrawing consent does not affect the lawfulness of processing that occurred before withdrawal.
10. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
11. International Data Transfers
Our operations and service providers may process information in countries other than the country where you live. Where required, we use appropriate safeguards for international transfers and handle information in accordance with this Policy and applicable law.
12. Third-Party Links and Services
Our website may link to third-party websites or services. We are not responsible for their privacy or security practices. Review the privacy policy of any third party before providing information to it.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will post the revised version at https://snowbelttech.com/privacy-policy/ and update the “Last Updated” date. If required by law, we will provide additional notice or request consent before a material change takes effect.